Find answers to common questions about our jewelry and services
All our gold jewelry is available in 22K, 18K, and 14K purity. Each piece comes with a hallmark certificate guaranteeing its purity and authenticity.
Yes! We offer personalized jewelry design services. Our expert artisans can create custom pieces based on your specifications and preferences. Contact us to discuss your design ideas.
We offer a flexible exchange policy. You can exchange your jewelry within 30 days of purchase. The exchange value is calculated based on the current gold rate and the weight of your jewelry.
Yes, we offer buyback services for all jewelry purchased from Sonali Jewels. The buyback price is determined by the current market rate and the purity of the gold.
Store your jewelry in a soft cloth pouch, avoid contact with chemicals and perfumes, clean regularly with mild soap and water, and bring it to us for professional cleaning and maintenance (free for life).
Yes, we offer flexible installment payment plans for purchases above a certain amount. Please visit our store or contact us for more details about our payment options.
Making charges are non-refundable during exchange or buyback. However, the full gold value based on weight and purity is calculated at the current market rate.
Custom jewelry typically takes 2-4 weeks depending on the complexity of the design. We'll provide you with a specific timeline when you place your order.
Yes, we ship nationwide across Bangladesh. Shipping is free for orders above ৳50,000. For international shipping, please contact us directly.
Each piece comes with a hallmark certificate, purchase invoice, and authenticity certificate. For diamond jewelry, we also provide diamond grading certificates.
Yes, we offer free ring resizing services for jewelry purchased from Sonali Jewels. The resizing typically takes 2-3 business days.
We accept returns within 7 days of purchase for unused jewelry in original condition. The full amount (excluding making charges) will be refunded or can be used for exchange.