Your satisfaction is our priority
We accept returns within 7 days of purchase for unused jewelry in original condition with all tags and certificates intact.
Note: Custom-made or personalized jewelry cannot be returned unless there is a manufacturing defect.
We offer flexible exchange options within 30 days of purchase:
Sonali Jewels offers a lifetime buyback guarantee for all jewelry purchased from us:
Buyback value based on current gold rate and weight
Making charges and stones are not included in buyback value
Original purchase invoice required
Jewelry will be tested for purity verification
Call or email us to initiate the return process
Receive return authorization and instructions
Ship the item back or visit our store in person
Receive refund within 5-7 business days after inspection
Refunds will be processed to the original payment method. For cash purchases, refunds will be provided via bank transfer or store credit, as per your preference.
If you receive damaged or defective jewelry: