Terms & Conditions

Please read these terms carefully before using our services

Last updated: January 2026

Welcome to Sonali Jewels. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Terms

By using our website and services, you confirm that:

You are at least 18 years of age
You have the legal capacity to enter into binding contracts
All information provided is accurate and complete
You will comply with all applicable laws and regulations

2. Product Information

We strive to provide accurate product descriptions and images. However:

Colors may vary slightly due to screen settings
Weights are approximate and may vary by ±0.5g
All jewelry is hallmarked and certified for purity
We reserve the right to correct pricing errors

3. Pricing & Payment

Gold Rates

Prices are based on current gold rates and may fluctuate. The rate at the time of purchase confirmation will apply.

Payment Methods

We accept cash, bank transfers, credit/debit cards, and mobile banking. All payments are processed securely.

Payment Terms

Full payment is required before delivery unless installment plans are pre-approved.

4. Order Processing

Order processing timeline:

Ready stock items: 1-2 business days
Custom orders: 2-4 weeks depending on complexity
We will notify you of any delays
Orders can be cancelled before processing begins

5. Authenticity Guarantee

Every piece of jewelry from Sonali Jewels comes with:

✓

Hallmark certification for gold purity

✓

Certificate of authenticity

✓

Detailed purchase invoice

✓

Lifetime authenticity guarantee

6. Warranty & Repairs

We provide the following services:

6-month warranty on manufacturing defects
Free lifetime cleaning and polishing
Repair services available at nominal charges
Stone replacement and resetting services

7. Limitation of Liability

Sonali Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product.

8. Intellectual Property

All content on this website, including images, designs, logos, and text, is the property of Sonali Jewels and protected by copyright laws. Unauthorized use is prohibited.

9. Dispute Resolution

Any disputes arising from these terms shall be resolved through arbitration in Dhaka, Bangladesh, in accordance with the laws of Bangladesh.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms and Conditions:
Email: legal@sonalijewels.com
Phone: +880 1234-567890
Address: 123 Gold Street, Gulshan-2, Dhaka 1212, Bangladesh

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